BERLIN — Blue Cross and Blue Shield of Vermont achieved the highest possible ranking in member satisfaction and efficiency metrics for the fourth year in a row, retaining its distinction as the number-one BCBS plan in America in overall service to its members.
“The focus of our company is on creating positive member experiences, and our entire organization stands by that commitment,” said Don George, BCBSVT president and CEO. “We are very pleased to have received the distinction as the top-performing Blue Plan four years running, and we continue to look for ways to improve the service we provide to Vermonters.”
The ranking is based on the national Blue Cross and Blue Shield system’s Member Touchpoint Measures, which track service provided to members and assure industry-leading service levels.
The MTM program tracks four primary levels of member service: enrollment, claims processing, inquiry timeliness and accuracy, as well as first-call resolution of member inquiries. In 2016, BCBSVT achieved 100 percent of the available points in each category, the highest ranking of any Blue Plan nationally.
More information is available at www.bcbsvt.com.